ORDER SUPPORT

Return & Refund Policy

Effective date: October 30, 2026

Our apparel is made to order through our production partner, Printify. This policy explains how Fitness Over 40 Club handles product issues, replacements, and refunds for purchases from fitnessover40club.com. Please contact us directly for assistance.

Damaged, defective, or incorrect items

If an item arrives damaged, has a manufacturing or printing error, or is different from the item ordered, we will review the issue and arrange a free replacement or refund for an eligible claim. A replacement for a confirmed production defect will not carry an additional product or shipping charge.

Keep the item and packaging while we review the problem. You generally do not need to return a damaged or defective item. Please do not mail anything back to us, Printify, or the print provider unless we give you instructions.

How to report a problem

Email us with:

• Your order number and the email address used at checkout.
• A short description of the issue and which item is affected.
• Clear photos showing the whole item and the problem. For a wrong item, size, or color, include the product label. For shipping damage, include packaging photos if available.

For a measurement concern, lay the garment flat and photograph it with a measuring tape using the product’s size chart. If several items with the same design are affected, include a photo showing them together. We may request further photos or information to assess your claim.

Size, color, and change-of-mind requests

Because items are produced after purchase, we do not accept returns or exchanges for selecting the wrong size or color, fit preferences when the correct item was supplied, or a change of mind, except where applicable law requires otherwise. Please check the product description, size chart, and selections before ordering.

Minor differences within production tolerances are not manufacturing defects. Printify allows up to 0.5 inch of print-placement variation for its DTG, DTF, embroidery, and all-over-print products. Garment measurement tolerances vary by product; we will assess measurement concerns against the applicable specifications.

Order changes and cancellations

Contact us immediately if you need a change or cancellation. We will check the order’s status with our production partner. Changes and cancellations are not guaranteed, particularly once production has begun. We will confirm whether your request can be completed; sending a request does not cancel the order.

Missing packages and delivery problems

If your order is overdue, tracking shows an unexpected return, or a package marked delivered cannot be found, contact us promptly. Confirm the shipping address and check with your household, neighbors, and local carrier where appropriate. We will investigate with the fulfillment provider. The available remedy depends on the cause and the provider’s reporting deadlines.

An incorrect or incomplete address supplied at checkout may result in additional replacement or shipping costs. We will explain any proposed charge before you decide whether to proceed. This does not limit remedies required by law.

Refunds

We will email you when your request is approved or if more information is needed. Approved customer refunds are sent to the original payment method where possible. The time it takes for a credit to appear depends on the payment provider and bank. If a refund has not appeared, contact us so we can check its status.

Your legal rights

This policy does not exclude or restrict any mandatory consumer rights, including rights relating to faulty goods or cancellation rights where they apply. Where the law gives you rights beyond this policy, those rights take precedence. Orders placed through a third-party marketplace may also be subject to that marketplace’s rules.